Refund policy

Refund Policy

While we do not accept returns, we are dedicated to ensuring your satisfaction. If you experience any issues with your order, please contact our customer service team within 14 days of receiving your purchase. We will address the following concerns:

1. Damaged or Defective Items:

   • If your order arrives damaged or contains defective items, please contact us immediately.
   • Provide your order number, a description of the issue, and photographic evidence of the damage or defect.
   • We will offer a replacement or a full refund for damaged or defective items.

2. Incorrect Items:

   • If you receive the wrong item(s), please contact us with your order number and details of the incorrect item(s).
   • We will send you the correct item(s) or issue a full refund for the incorrect item(s).

How to Request a Refund or Report an Issue

To request a refund or report an issue, please follow these steps:

1. Contact Us:

   • Email our customer service team at carpediemsfinest@gmail.com.
   • Include your order number, a detailed description of the issue, and any relevant photographs.

2. Processing Time:

   • Our team will review your request within 3 business days.
   • If approved, refunds will be processed within 5-7 business days to the original payment method.

Important Notes

• Non-Returnable Items: All sales are final. Due to the consumable nature of our products, we cannot accept returns or exchanges once the product has been shipped.
• Contact Period: Any issues must be reported within 14 days of receipt of your order. Requests made after this period may not be eligible for a refund or replacement.

We appreciate your understanding of our return policy, which helps us maintain the highest standards of safety and quality for all our products. Thank you for choosing Guiltless Wines!

For any further questions or assistance, please don't hesitate to contact our customer service team.